Here to help

FAQ
Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.


If we are expecting to receive more of an item from our suppliers we may make it available for pre-order. In this case we will usually advise on the product page, often in the size selection box, the date on which we're expecting to receive the stock. If any delay subsequently occurs we will endeavour to contact the affected customers to inform them and provide an updated delivery date.


Occasionally it will happen that we accept an order but are unable to fulfil it. In this case we will contact you to advise of the problem and to discuss how to proceed with your order. If we are unable to supply any items on an order, these will of course be refunded.


Please note: The products illustrated on this web site are as seen. The reproduction of colors is as accurate as photographic and computing processes will allow. The Official Manchester City Store at www.store.mancity.com accept no responsibility for variances in color or style due to the settings on the user's monitor.


The Official Manchester City Store at www.shop.mancity.com reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

Placing Your Order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

  1. You have ordered the correct size for the product (if applicable)

  2. You are aware of the expected delivery dates for the product

  3. The desired quantity is correct

  4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Cart' button on the product page and then 'Confirm Order' button on the Cart page.


If you are a new Customer then you will be taken through the order form to enter information such as your name, delivery address and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.


Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods.


We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of our returns window.


Ordering by Phone

If you prefer, you can call our Customer Services team to place your order on one of the numbers below:

  • Customers within the USA: 1-844-505-5300
  • Customers outside the USA: +44 (0) 161 444 1894

Our opening times are 4am to 4pm EST Monday-Friday and 5am to 12pm at weekends for the USA. For customers outside of the USA we are open 8am to 8pm GMT Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.

Delivery and Shipping

USA SHIPPING OPTIONS

Standard Delivery ($9.99) - Shipping takes 5-10 days from dispatch in the UK and will be delivered to you by USPS. This is an untracked mail service so you will not receive a tracking number for your shipment.

Please note that if your order exceeds 2kg in weight, $200 in value or certain dimension limits, then the standard delivery option may not be available. This is due to restrictions imposed by the mail system.


Express Delivery (from $19.50) - Shipping takes 1-3 business days from dispatch and will be delivered by DHL. You will be provided with a tracking number on dispatch of your order. The price of this service is dependent on the weight and volume of your order - you will be shown the correct cost at checkout before submitting your order.


If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.



CUSTOMS & DUTY

Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and The Official Manchester City Store will not accept liability for any such costs.

In the USA the threshold for customs is $200, with any orders below this value usually not incurring any customs (we can't accept liability for any exceptions). Any orders above this value will likely incur additional charges, which our carrier will contact you to take payment for.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.



SHIPPING OUTSIDE THE USA


Standard Delivery - Shipping takes 3-10 days from dispatch. This is an untracked mail service so you will not receive a tracking number for your shipment.

Please note that if your order exceeds 2kg in weight, $200 in value or certain dimension limits, then the standard delivery option may not be available.


Express Delivery - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.


Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.


If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.



SUPPLIER DISPATCHES

Certain items may be dispatched directly from the manufacturer and this can typically take longer. Wherever this is the case we will advise of the additional time needed in the item's description.

The manufacturer will choose the appropriate carrier to deliver your item.



Additional Information

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:


Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

  • Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

  • Shirt Printing - items requiring customization for example with additional name, numbering and badges added may take an extra three days before they are ready to be despatched.

Payments

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

  1. You have ordered the correct size for the product (if applicable)

  2. You are aware of the expected delivery dates for the product

  3. The desired quantity is correct

  4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Cart' button on the product page and then 'Confirm Order' button on the Cart page.


If you are a new Customer then you will be taken through the order form to enter information such as your name, delivery address and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.


Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods.


We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of our returns window.


Ordering by Phone

If you prefer, you can call our Customer Services team to place your order on one of the numbers below:

  • Customers within the USA: 1-844-505-5300
  • Customers outside the USA: +44 (0) 161 444 1894

Our opening times are 4am to 4pm EST Monday-Friday and 5am to 12pm at weekends for the USA. For customers outside of the USA we are open 8am to 8pm GMT Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.

Your Security

Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is secure.

We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services.

How Secure are You?
As soon as you enter the order process, the information that is transferred between you and us is encrypted using powerful encryption algorithms. Your details are safer with Internet shopping that with traditional mail or phone shopping. 

How can I tell if the web site is a secure one?
It is easy to determine if your connection is secure: on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data. 

How does Encryption work?
All credit card details are encrypted using GlobalSign SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read. 

What else can I do to ensure my details remain safe?
The second way to ensure you have a secure connection is to look for either the GlobalSign logo or RSA Data Security logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or GlobalSign Inc has issued the certificate. 

Who are GlobalSign?
GlobalSign, Inc. is a leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on GlobalSign please visit their web site at http://www.globalsign.co.uk.

Your Profile

What is 'Your Profile'?

When you have registered or have ordered an item from The Manchester City FC Official Online Store at http://shop.mancity.com, a profile will have been created for you. The profile has many useful functions which are detailed below:

Personal Details - You can make amendments to this area as necessary, for example if you move house.

Password Settings - We recommend you change your password frequently. To do this, complete the boxes as required. You can also change your password hint questions and answers here

Address Book - You can add additional addresses to your personal address book - this makes it easy if you wish to have presents sent directly to your friends or family.

Your Preferences - This section gives you the opportunity to opt in or out of receiving information from The Manchester City FC Official Online Store at http://shop.mancity.com or our partners. We do not send out emails out very often but they are usually full of not to be missed bargains and latest products!

Order History - This section gives you details of all your past and pending orders with The Manchester City FC Official Online Store at http://shop.mancity.com You can track your order from the moment you place your order, right through until the moment it has been dispatched!


Do I need to create a profile?
If you already have a profile set up with Mancity.com Fan Site then you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can still browse through the site and place an order as a guest without setting up a profile.

The first time you purchase an item from us, you will be offered to set up a password. If you decide to do so, a profile will be set up automatically for you. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.


How do I update my personal information?
1. Click on "My Account" at the top of any page
2. Click on "Personal Details", "Password" or "Address Book" in the table and update your personal details as required

What should I do if I forget my password?
1. If you are not logged in and have forgotten your password, click on "Login/Register" at the top of any page.
2. Click on the ''Forgotten Password" link under the green "Sign In" button within the "Existing Customers" section.
3. Enter your email address and an email will be sent to you with a new password.
4. Click on the link in the password reset email received and follow the prompts to change your password.

How do I remove my profile?
You have the right to remove your personal information and preferences. In order to do this, please provide us with the following information:

1. Your name;
2. Your postal address; and/or
3. The email address you set up your profile with

Send this request by email to customer.services@shop.mcfc.co.uk or alternatively, contacting us by post at:

Manchester City FC Official Online Store
Attn: Data Protection Officer,
PO Box 210,
Manchester,
M24 1YN,
England

Gift Vouchers & Promotions

The Official Manchester City Store do not currently sell gift vouchers or certificates.

Occasionally however, the Official Manchester City shop may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers.


Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

  • When more than one promotion is running at the same time – only the highest value offer will be valid. Multiple promotions or offers cannot be used simultaneously.

  • Discounts will only be available on order values over the amount stated in the offer.

  • Discounts are only valid until the date published.

  • Discounts are only redeemable for purchases made on this website (shop.mancity.com).

  • Discounts are not refundable.

  • Only one discount/promotion/offer may be used per customer per transaction.

  • We reserve the right to end any discounts, promotion or offer at any time including prior to the advertised end date without notice.

CityStore Information

Stadium Store Opening times


Monday - Saturday 9am - 5:30pm


Sunday - 11am - 5pm (Browsing from 10am)


Matchday - Closed at Kick off - Open for 1 hour after the match


Check back for exciting information on the store launch


Address; The Etihad Stadium Etihad Campus Manchester M11 3FF


+44 0161 444 1894


CityStore In The City


Opening Times


Monday - Friday 9am - 8pm

Saturday 9am - 7pm

Sunday 11.30am - 5.30pm

Bank Holidays 10am - 6pm



Address

Unit 167 Halle Mall Arndale Centre Manchester M1 1AZ

+44 0161 444 1894


Remember that Cityzens will receive 10% discount instore on production of your current Cityzens Card/Seasoncard. Discount cannot be used in conjunction with any other offer.

Orders And Returns

RETURN POLICY:


You may return any item within 30 days of receiving it in the original condition for an exchange or full refund of the price you paid for the item.


Returns for customized product will normally only be accepted if the customization is incorrect from the receipt of order or if the product is faulty.


If you return your order in full, we will refund all payments received from you, including the costs of standard delivery (upto a maximum $10 delivery charge). We will process your return within 14 days of receiving the merchandise back to our warehouse.

We will make the refund using the same method of payment used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.

All return and re-shipping charges are the Customer's liability. You must take reasonable care of the goods and may inspect and assess them, but not use them.


Please note the following exceptions to this policy:

  1. DVDs, videos, PC and video games, underwear, swimwear & pierced jewelry and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

  2. We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

  3. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

  4. All items should be unworn and unused.

If you do not have your returns form please include a cover letter with:

  • Your order number
  • Your name, email address and billing address
  • Details of how you want your return to be processed
  • Details of any fault or issue

RETURNS FROM THE USA


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.services@shop.mancity.com or on 1-844-505-5301 and our team will advise you how to proceed. Please note that The Official Manchester City Store will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note) and post back to the below address. If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

The Official Manchester City Store Returns

PO Box 210

Manchester

M24 1YN

United Kingdom


Please note that for your protection the Official Manchester City Store at shop.mancity.com recommend that you use a tracked & insured delivery service as we cannot be held responsible for goods not received.



RETURNS FROM OUTSIDE THE USA


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.services@shop.mancity.com or on +44 (0) 333 0144 543 and our team will advise you how to proceed. Please note that the Official Manchester City Store will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note) and post back to the below address. If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

The Official Manchester City Store Returns

PO Box 210

Manchester

M24 1YN

United Kingdom


Please note that for your protection the Official Manchester City Store at shop.mancity.com recommend that you use a tracked & insured delivery service as we cannot be held responsible for goods not received.

Terms And Conditions

Terms and Conditions


Welcome to The Manchester City Official Online Store.

Please read the following terms and conditions (the ”Terms and Conditions”) carefully before using this website. These Terms and Conditions explain how you may use this website or any sub-site. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.

We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

You may wish to open these terms and conditions in another browser window so you can print them out.


Site Operation

http://shop.mancity.com is operated by Fanatics (International) Ltd ("Fanatics" or “us”). Fanatics is a company incorporated in England and Wales with company number 5933624 whose registered office is at Greengate, Middleton, Manchester, M24 1FD. Fanatics’ VAT number is 234152733.


Registration

In return for allowing you to use this website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation we have is immediately null and void.


Conditions of Registration

If you are under 18, you must ask your parents or guardians before you.

    E-mail the website, or ask us to e-mail anything to you;

  1. Send in any information to us; and/or
  2. Buy anything online;

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.


Copyright

You acknowledge and agree that all content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in us or our content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of ours or its owner. Nothing in these Terms and Conditions grants you any legal rights in the website or sub-sites other than as necessary to access the site or sub-sites.

All software used on this website is the property of Fanatics, and we are protected by UK and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with us and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without our prior written permission is strictly prohibited.


Notification of Copyright Infringement

We will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

  1. A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
  2. A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
  3. A description of the location of the material that you claim is being infringed;
  4. Information sufficient to permit us to contact you, such as your physical address, telephone number and e-mail address;
  5. A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;

    A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

You can notify us of any claims of copyright infringement at the following address:


Fanatics International
Attn: Legal Department
Stubbs Mill
3 Upper Kirby Street
Manchester
England
M4 6FN


Trademarks

You acknowledge and agree that trade marks included on this website shall remain at all times vested in, us or any third party licensing use thereof to us (as applicable). You further undertake to not use any such trade marks without our prior written consent, our Trademarks or Third Party Trademarks without the prior written consent of us or such third parties as own the applicable trade mark. The Fanatics logo is an official trade mark of ours and is the subject of extensive trade mark registration worldwide.

For further information on intellectual property matters, please contact our Legal Department:

Fanatics International
Attn: Legal Department
Stubbs Mill
3 Upper Kirby Street
Manchester
England
M4 6FN


Content Supplied by Users

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which we use such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by us anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions.


Amending the Terms and Conditions of Use

We may add to, change or remove any part of these Terms and Conditions at any time. Our updated Terms and Conditions will be displayed on the website and by continuing to use and access the Website following any amendments, you agree to be bound by the variations made by us. It is your responsibility to check these Terms and Conditions from time to time to verify such amendments. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.


Privacy

We treat your privacy very seriously. Our Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled.


Use of the Site

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission. You agree that you are solely responsible for keeping your password and other account details confidential.


Purchasing Goods

The Help Section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.

We reserve the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

Title to the products transfers to you at the time of receipt of payment.


Multiple Promotions

Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.


Pre-Ordering Items from Us

We will pre-authorise and charge for all pre-ordered items at the time of order. This is to ensure that stock is allocated against your order. It is also sometimes necessary for the customer to confirm details contained within the order.


Links

We may provide links to websites owned by us and associated companies from time to time and/or websites that are owned by third parties that are not connected with us including other websites owned by us. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and we do not have any responsibility or liability for such third party websites. Your use of a third party site may be governed by the terms and conditions of that third party site.


Availability

We will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services. We may suspend or terminate operation of the website and any sub-site as we see fit.

Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within our control and if we are totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and we shall be excused the performance for so long as such a situation endures.

For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting our performance of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, zombie attacks, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

We reserve our right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold us, all of our associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as we reasonably require as the case may be, in defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without our written consent.


Alterations

We may amend this website and our services in any way and at any time with or without notice to you.


Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact us through the Contact Us section on the website. Alternatively, you can call us Monday-Friday between 8am and 8pm local UK time. UK customers should call 0161 4441894. Customers from outside the UK should call +44 (0) 330 2220385.


Miscellaneous

The Terms and Conditions together with our Help Section and Privacy Policy contain the full and complete understanding between us and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our Help Section and Privacy Policy and all contracts made under them shall ensure for the benefit of any of our successors and assignees.


Email Service

In situations where we give you the option to subscribe to our email service which will update you with news or information which we consider to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.


Limitation of Liability

To the fullest extent permitted by applicable laws, neither we nor any of our respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall our total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.


Disclaimer

This website and its contents are provided without any representations or warranties of any kind, either express or implied. We disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.


Governing Law

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Privacy
Read our Cookie Policy
Contact Us

Contacting Us by Email


We are happy to answer queries on products, orders, the website and anything else at customer.services@shop.mcfc.co.uk

We endeavour to respond to all emails within 24 hours.



Contacting Us by Phone


If you'd like to speak to one of our friendly advisors, please contact us on one of the below numbers:

  • Customers within the USA: 1-844-505-5300
  • Customers outside the USA: +44 (0) 161 444 1894

Our opening times are 4am to 4pm EST Monday-Friday and 5am to 12pm at weekends for the USA. For customers outside of the USA we are open 8am to 8pm GMT Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.

Chistmas & New Year Opening Hours


Christmas Day - Closed


Boxing Day - Closed


New Years Day - Closed



Contacting Us by Post

You can of course write to our team in Manchester, England at any time using the address below:


The Official Manchester City shop

Greengate

Manchester

United Kingdom

M24 1FD

About Us

Our website is managed by Fanatics International Ltd.

As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.

Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.

Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.


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